Conditions of Use / Returns & Refund Policy

Pic2Lamp online shop do sell based on their excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you.

The following reasons are covered by FULL COVERAGE Return/Exchange Policy:

  • Shipping Damage Claims - 100% Free Redo. All merchandise is carefully packaged for shipment, and damange case seldom happen. If you get damaged lamp, please take photos and contact us soon, we will arrange Free Redo to replace.(Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 24 hours after you get it).
  • If we sent the wrong order or item(s), the personalized info is different from you provided to Pic2Lamp, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 15 days.

The following reasons are covered by 15 days LIMITED COVERAGE Return/Exchange Policy(Customer is responsible for return postage fees, and replacement postage fees):

  • If you chose the wrong size or style.
  • If personal reasons due to changed mind, personal taste, ordering numerous personalized items for the purposes of comparison or sizing, or you do not see the detailed description etc.
  • Personalized items are one-of-a-kind, those returns will incur a 30% handle fee.

Return Process

  • To request a return, please contact our customer service .One of reps will follow up with you via email with instructions. If you require assistance, please email us at
  • Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.
  • The returned item should be kept in its original condition in which you received them in.
  • Please make sure you provide us the tracking# and receipt after you return.

Cancellation Policy

  • Customers are able to cancel or change within 24 hours for free . Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.
  • Please note that you couldn't cancel or change your purchase once we ship out your order.

The following reasons are NOT covered by our 90 days return policy, and we are not liable for these issues:

  • Items which have been updated and/or repaired do not qualify.
  • Products are damaged by misuse, mishandling, or poor maintenance.
  • Any orders received after 90 days from the date of delivered.
  • Items which have been used and damaged within 90 days from delivered date.

Pic2Lamp reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

For further information, you can contact Our Customer Services by email.